Terms Of Service

Policies and Procedures

Hours of Operation

  • Energise International corporate office is open Monday – Friday 9a.m. – 5p.m. EST
  • Energise International shipping department is open Monday – Friday 9a.m. – 5p.m. GMT
  • We close for all government observed holidays

This policies and procedures apply to the following Energise International Products

 

Alkaline Diet Recipe Book: www.alkalinedietmadeeasy.com

Energise Alkaline Diet Bootcamp: www.alkalinedietmadeeasy.com

 

Billing Address

  • Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

Overnight Shipments

  • All overnight orders that are placed before 12 noon GMT Monday – Friday on a non government observed holiday will ship that day.
  • All overnight orders that are placed after 12 noon GMT Monday – Friday on a non government observed holiday will ship the following business day.
  • Overnight orders placed after 12 noon GMT on Friday will not ship until the following Monday.
  • Overnight orders placed after 12 noon GMT on a government observed holiday will not ship until the following business day.
  • Overnight fees do not include Saturday Delivery. Orders for products placed for Friday overnight will not arrive until Monday morning.
  • We cannot overnight any shipment to PO Boxes. All overnight shipments must provide a physical address.
  • We cannot ship overnight to any International address.

Undeliverable Packages

  • Packages that are returned to us as undeliverable are issued a full refund. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
  • We cannot ship to any PO Box address.

Cancellations

  • Cancellations must be made within 24 hours of placing the order or before the order ships.
  • If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by which    method the order was originally charged.
  • All refunds will be processed within 7 days.
  • If a cancellation is placed after the order ships it is up to the customer to return the package. Once the returned package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the returned package.
  • Energise International reserves the right to cancel any order at any time if company sees fit.

Returns

  • 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
  • Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
  • You have SIXTY (60) Days from the date of the original purchase to return the product to receive your refund. Any return received after the SIXTY (60) DAY time limit will not be processed.
  • **FOR ANY IONIZER PURCHASE FROM ENERGISE INTERNATIONAL VERY SPECIFIC POLICIES ARE IN PLACE.  PLEASE REFER TO ENERGISEFORLIFE.COM
  • Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
  • Shipping of the product from Energise International to your door will not be refunded. Shipping of the product to the Energise International Refund Department will not be compensated.
  • To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.

    Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.

  • Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

International Shipments

  • Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
  • We cannot ship to APO/FPO addresses.
  • International customers are responsible for all additional fees acquired through customs.
  • There is a fee of $27.00 USD for all international shipping.
  • International orders cannot ship overnight.

Personal Cheques

  • All cheques are held for 10 business days. Orders placed with a cheque will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.
  • All returned cheque will be charged a $25 USD return check fee.
  • Counter cheque will not be accepted.
  • Cheques and money orders must be sent in £GBP funds.

Customer Service:

If you have questions or comments regarding Energise International products, please email us at ross@energiseforlife.com